Sorry for the difficulty you’ve experienced trying to find an answer. Please contact the support team directly so they can help find a solution to your issue. But first, please gather the following information as it will allow them to resolve your issue more quickly:
- Describe in detail the issue you are experiencing.
- What Operating System and version are you using? (examples: Windows 8, Windows 10, Mac OS X 10.11, iPhone 7, etc)
- What web browser are you using? What version of that browser? (examples: Internet Explorer 11, Chrome 61, Firefox 56 - look in the about About or Help menu of the browser program if you’re unsure)
- What type of internet connection are you using: home Wi-Fi, public Wi-Fi or cellular data?
- What is the download speed of your internet connection? (go here to find out: Speedtest.net)
- Your Order Reference Code (should be 6 characters long)
Once you’ve gathered the above information, please contact the support team. They will do their best to quickly resolve your problem.