Try each of these steps, one-at-a-time, to resolve your issue:
- Reload the page and restart the player by clicking the play button.
- Restart your computer or mobile device, then try starting the player again.
- Make sure you have updated your browser to the latest version (a browser is the application you are using to view this web page).
- Try using or installing a different web browser such as Chrome or Internet Explorer. The recommended browsers for using this program are Chrome, Safari and Internet Explorer.